Published On: Sat, Nov 8th, 2014

CLIA announces transition in management of travel agent program

clia-logoCruise Lines International Association (CLIA) announced today that Dwain Wall will be leaving the association at the end of the year. Wall has accepted a new position and will be remaining in the travel industry, with details expected to be shared in the coming weeks.

“I want to thank Dwain for his dedication and many contributions to CLIA over the past year. His leadership on the development of CLIA’s new value proposition for travel agent members and successfully transitioning the program to better serve this vital segment of our membership is greatly appreciated,” said Christine Duffy, CLIA president and CEO. “I am delighted to know that Dwain will still be part of the travel industry, and I look forward to working with him in his new capacity.”

On October 1st under Wall’s leadership, CLIA launched an innovative redesign of the travel agent and travel agency membership program, which was created “for Travel Agents by Travel Agents”, stated Dwain Wall. The new program reaffirms CLIA’s commitment to its travel agent partners, and features hundreds of exclusive cruise line benefits and training opportunities for members.

“I am very proud of all that has been achieved during my time with CLIA, and I am encouraged to see what incredible value CLIA continues to place on travel professionals,” said Wall. “While I am stepping into a new role outside the organization, I will be remaining within the cruise industry in an exciting new global capacity. I look forward to continuing to further my relationships with CLIA’s agent and cruise line partners in my new position.”

A search for Wall’s replacement is underway. During the transition, Mark Conroy, former CEO of Regent Cruise Lines and currently a consultant and strategic advisor to CLIA, will expand his time with CLIA, taking on the leadership role with CLIA travel agency members. Natasha Schooling, a former Bain consultant and lead strategist for the new travel agent membership program, will continue her work on the new program and is also supporting the redesign of CLIA training and certification programs in 2015. To this end, CLIA is happy to share that Carol Davis, an experienced instructional designer, joined the organization in October to lead the redesign of CLIA’s training and certification programs.