Published On: Sat, Jan 16th, 2016

November 2015 airline on-time performance up from previous year

105The reporting carriers posted an on-time arrival rate of 83.7 percent in November 2015, up from the 80.6 percent on-time rate in November 2014, but down from the 87.0 percent mark in October 2015, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.

In addition, in November, airlines reported five tarmac delays of more than three hours on domestic flights and one tarmac delay of more than four hours on an international flight. Three of the domestic tarmac delays were related to an equipment failure at New York City area airports on November 14. All reported extended tarmac delays are investigated by the Department.

The consumer report also includes data on cancellations, chronically delayed flights, and the causes of flight delays filed with the Department’s Bureau of Transportation Statistics (BTS) by the reporting carriers. In addition, the consumer report contains aviation service complaints filed with DOT’s Aviation Consumer Protection Division by consumers regarding a range of issues such as flight problems, baggage, reservation and ticketing, refunds, consumer service, disability, and discrimination. The consumer report also includes statistics on mishandled baggage reports filed by consumers with the reporting carriers and reports of incidents involving the loss, death, or injury of animals traveling by air filed by U.S. carriers.